Improved service transition to operations

Our client approached us to assist them with streamlining their Service Transition to Support (STS) process, which exists to facilitate the transition of technology assets to operational support.

The challenge we faced was the existing process contained several gaps, which previously resulted in services being transitioned to the wrong team, delays, or not being transitioned at all. This posed a major risk to operational downtime.

  • We implemented a method to display and track all services being transitioned, improving visibility to both leadership and technical staff.
  • We uplifted existing documentation to enable more engineers to work on the same transition in parallel, reducing delays and improving efficiency.
  • We increased accuracy for configuration items during and after services transitioned.
  • We improved monitoring coverage of services thanks to improved accuracy of assignment groups.
  • The impact resulted in estimated time and cost savings of around 20 percent.

Want to know more? Call our team on (08) 6146 4446 or email for an obligation free consultation.

Back to case studies