Third party MSP procurement

Legacy client relationships and opaque reporting lead a new management team to engage VGT to run an independent and transparent third-party Managed Service Provider (MSP) procurement process.

KPI Tracking and reporting was ad-hoc, the relationship was built with an ex-employee and the client didn’t understand exactly what they were paying for.

  • Working with the leadership team, we built the requirements and “must haves” for a successful and refreshed client-MSP relationship.
  • We discreetly invited three leading mid-tier MSPs into the data room, facilitating Q&As and providing the necessary data to allow a targeted pitch.

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